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Learn About Your First Visit

Learn About Your First Visit

Your First Visit

Your First Call: A Conversation, Not a Transaction

Unlike most practices, when you contact us, we won’t try to hurriedly book an appointment with you and move on to the next call. At Welcome Smiles, your call is never a transaction, it’s a conversation. Whether you’re a first-time caller or a long-time patient, we’ll give you all the time and personal attention it takes to discern the best way to address your needs.

When you make your first call to our office, you’ll be helped by a dedicated staff member who will really listen to you and ask the right questions to get to the heart of the matter. Our goal for this first conversation is not only to provide information and answer your questions, but to truly understand the reason for your inquiry. We want to get to know your individual needs and expectations so that if you choose to make an appointment, we’ll be ready to move forward with you based on a clear understanding of what you’re looking for.

Your First Visit

At Welcome Smiles, you’ll be invited into our consult room where a certified dental assistant will go over the information from your initial call, evaluate your medical history, and discuss your treatment goals. We’ll also ask about any dental anxiety or concerns you may have so that we can be sure to work with you to alleviate them through your treatment. You’ll then be joined by your doctor, who will review every detail with you to make sure we understand exactly what you’re looking for and that all your questions are answered.

You’ll have the opportunity to take a tour of the office, meet the staff, and learn about some of our state-of-the-art equipment. Then, x-rays and photos will be taken and your doctor and an assistant will proceed with a thorough oral examination. We believe in transparency and that communication is paramount to establishing a trusting patient-doctor relationship. Because we believe it’s important for you to feel involved and informed, all along the way we’ll explain to you what we’re doing, what we’re seeing, and what that means to you. If at any point during the process you have questions, we want you to feel empowered to ask them.

We conclude your first visit by sharing a complete summary of everything noticed during your exam and answering any final questions you might have. Your doctor will then review your case and develop treatment plan options based on your specific requirements to present to you at your next appointment.

Our Goals for You

We want you to leave your first visit with the understanding that Welcome Smiles is a patient-driven practice built on the highest standards of treatment and service. We will listen to you, ask you many questions to get to know you, and answer any you may have. We take pride in our work and invest in the best for our patients, so you can always expect cutting edge equipment and treatment options along with high quality care.

We look forward to meeting you!

Before Your First Visit

To save you time at your first appointment, we invite you to download and fill out our New Patient Forms.

If you will need x-rays released from another practice and forwarded to Welcome Smiles, please download and use our X-Ray Release Form to request.

For more information and guidance on some of our services and procedures, please see our Patient Instructions page.

Other helpful information to bring to your first visit:

  • List of medications you are currently prescribed
  • If you have dental insurance, please bring your card along with you

PLEASE NOTE: Patients under 18 must be accompanied by a guardian on their first visit.

Our Services

We offer a wide array of preventive, restorative, cosmetic, as well as emergency dental services in a calm and relaxing environment.

184 Oxford Street North, Auburn, MA 01501 | 508.832.3205
Request an Appointment
To book an appointment please feel free to call us (508) 832-3205 or complete the form below.
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Terms and Conditions

Here at Welcome Smiles, we work diligently to protect our patient's rights and privacy. Requesting an appointment via our Internet portal is considered part of what HIPAA has identified as electronically protected information (ePHI). Unfortunately, despite the best efforts we make or take, there are people or entities that may attempt to intercept the data you transmit to us. By checking the box, and electronically making an appointment, you understand that you are making an appointment over the internet and that Welcome Smiles will keep this information confidential but cannot guarantee that others, outside of our practice, may not illegally intercept this communication. As a result of continuing, you are sending this transmission and accepting the inherent risk(s) associated with making this request for an appointment. As an alternative, you are always welcome to contact our office via telephone to schedule your appointment.


The information presented here is not intended or implied to be medical advice, diagnosis, or treatment. It should be used for informational purposes only.